Refreshment Systems Ltd Warranty Packages

 

 

Looking at most Websites you will see the question of warranty is difficult to find, ambiguous or simply absent. Some narrative tries to suggest some cover but means what? What does "Manufacturer's Warranty", "Commercial Warranty", "12 months Warranty as standard", "Comes with Service and Warranty" or simply "Free Parts and Labour Warranty" mean?

 

How long? Covers what? Provided by whom? - questions often avoided by small Internet sellers.

 

At Refreshment Systems Ltd we are a "clicks and mortar provider". We believe you should have absolute clarity in what is covered, for how long, and by whom.

 

All equipment supplied by us comes with a 12 months warranty already included in the price, either:  

 

1. On-site parts and labour warranty

2. Return-to-base parts and labour warranty

 

 

On-site parts and labour warranty

 

On-site parts and labour warranty is simply what it states. We will send a fully trained service engineer to attend a fault between Monday to Friday, 8.30am to 5.00pm. In most instances it will be one of our twenty own in-house engineers who attends. However, in some instances, we will use handpicked service partners to assist us to ensure that the level of service we give is second to none. 

 

We monitor daily a host of key performance indicators, particularly the time taken to arrive on-site from when a call is placed and the first time fix of equipment. At this moment in time 95.9% of calls are attended within eight working hours and 89.2% of faults are rectified first time.

 

This warranty is inclusive of all labour costs and all parts (with the few exceptions noted below).

 

Additional years service cover can be purchased prior to the expiry of the current warranty.

 

 

Return-to-base parts and labour warranty

 

For lower value simpler equipment we offer a return-to-base warranty. In the unusual situation where such equipment develops a fault, simply return the item to us (preferably in its original packaging to avoid damage in transit) and we will fix it usually within 16 working hours and return it to you free of charge.

 

Once again this warranty is inclusive of all labour costs and all parts (with the few exceptions noted below) and, whilst it is your responsibility to return the item to us, we will cover the cost of returning it to you.

 

 

What is not covered by the warranty?

 

We do unfortunately have to exclude some things as you might expect. Exclusions are as follows:

 

• Damage arising from fire, frost, misuse of the equipment beyond fair wear and tear, the fitting of parts or accessories not approved by us or by persons not approved by us.

• Changes to the coin mechanism necessary due to you wishing to change your vend price or resulting from changes made to our national coinage.

• Water scale related problems if you have chosen not to have a water filter fitted or regular replacements thereafter.

• Consumer replaceable items including, but not limited to, fuses, light bulbs and other consumables.

• Cosmetic damage and/or non-functional parts which do not affect the normal use of the product including cabinet trim, scratches and rust.

• The unblocking of drainage channels on refrigeration units.

• Any loss suffered as a result of not being able to use the product.

• We also do reserve the right to charge for the expense of a service call when no fault has been found with the product after we have inspected it.